Order cancellation policy

1. Order Cancellation Conditions

An order may be cancelled within 48 hours of confirmation, provided it has not yet been shipped. In this case, you can contact our customer service directly to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since confirmation, cancellation is no longer possible.

2. Cancellation Procedure

For any cancellation request, please contact our customer service by email or phone, providing your order number, proof of payment, and if necessary, any other information that identifies the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the outcome and proceed with the refund within the specified timeframe.

3. Refund Procedure

After confirmation of the return, we will process the refund within 1 to 5 business days. The refund will be made via the same payment method used for the order (e.g., Visa, MasterCard, etc.). We commit to finalizing the process as soon as possible after validation.

4. Contact

For any questions regarding order cancellation, you can contact our customer service through the following channels:

Store Name: Innova Push
Customer Service Number: +33 6 52 40 35 96
Email: info@innovapush.com
Address: 32 Rue Martin Bernard, Paris, 75013, France
Opening Hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)